Human Resource Management for Imaginate Company - myassignmenthelp

Question: Discuss about theHuman Resource Management for Imaginate Company. Answer: Introduction Team work is one of the key criterions to effectively accomplish the organizational or any other goals or motives. The more effective will be the team management and the team work, the more will be the effectiveness of the accomplished task (Turner 2014). We as a group were assigned a job of observing the human resource management in Imaginate Company. We had to determine the aspects of human resource management being initiated by the human resource manager of this organization and providing recommendations accordingly (Armstrong and Taylor 2014). We have accomplished the given task effectively and gain huge knowledge about the various elements that need to be considered by the team members in working as a team. This essay will discuss about the knowledge that I have gathered in working in the team. I will also state some recommendations, which will help to further enhance the effectiveness of the team work. Merits of working in team One of the key merits that have been identified by me in working in the team is the division of the responsibilities. We are five members in the team and among us, we have divided the responsibilities. This helped us in accomplishing the task more effectively. Another key benefit being identified is the generation of more options (Gallie et al. 2012). For a certain point to get evaluated we came up with different and diversified solutions and thus it helped us in having broader considerations during the decision making process. It is also been noticed by me that, due to the team work, the team members came to know each other more effectively. It helped me in gaining diversified and varied knowledge from other team members for a certain issue. Issues identified in the team Beyond the merits and the knowledge that I have gathered from the team work, there are various other issues that had been emerged in the team. At the start of the project, we have decided that Tuckmans teamwork theory will be implemented in order to effectively manage the team (Raes et al. 2015). This is due to the reason that, according to us, step-by-step implementation of this theory will help us to reduce the gap between the team members and understands each others perspective effectively. Figure: 1 Tuckmans teamwork theory Cultural diversity However, from the very first stage of this theory, we have faced issues. Forming is the first step in this theory. According to this step, team member takes time to get them accustomed in the team and determine their role in the team. Allocation of the responsibilities are also been done in this step. However, due to the reason that, the four members of our team are culturally different with having different social backgrounds, allocation of the responsibilities became difficult (Pieterse, Van Knippenberg and Van Dierendonck 2013). No one was ready to opt for complex job. Moreover, selection of the team leader also faced difficulties due to the reason that no one was ready to accept the leader who will be culturally and socially different (Woehr, Arciniega and Poling 2013). Thus, random process was selected and I was made the team leader. I have allocated the responsibilities based on the expertise of the team members. Emergence of conflict Conflict is quite normal in any team work and it is ought to happen. However our team faced the conflict regarding the difference in the opinion of the members. Majority of the opinions of the members are contradictory to one another and thus caused in conflict (Plessis 2012). Moreover, they are not ready to adjust or compromise to some extent in order to solve the conflict. Most notable conflict in our team occurred in determining the effectiveness of the initiation of work flexibility in Imaginate Company. Two members were of the opinion that work flexibility is the best option for the organization to enhance their employee performance, whereas another member came with the opinion that work flexibility will not help to increase the effectiveness of the employees. Eventually it caused the deviation from the core objective of our team. Building of consensus Being the team leader I was assigned the role of building consensus among the team members. However, for creation of consensus, adjustment is required from all the team members, which was not possible in this group. This situation can be related with the norming step of Tuckmans teamwork theory. Due to this reason, I opted for individual meeting with all the members to determine their opinions and arguments and tried to identify the limitations (Ishikawa 2012). It helped them to determine their shortcomings in their opinions. However, it is being seen by me that all the team members are more concentrated in identifying the limitations of other members than their own. Accomplishment of the task I being the team leader initiated the approach of transformational style of leadership. According to this leadership approach, the key objective of the leader is to motivate their team members in accomplishing their task (Tabassi, Ramli and Bakar 2012). I helped them in working out the plan for task accomplishment for the team members. In addition, I helped them in determining and evaluating the issues of Imaginate Company. It enabled me as well as the team members to indentify the core areas of the task and accomplish it effectively. Mechanism of feedback Effective feedback mechanism is important and one of the key factors to enhance the effectiveness of teamwork. This is due to the reason that, for the effective management of the teamwork, it is necessary that all the team members will be effectively communicated with one another and with the team leaders (Tausczik and Pennebaker 2013). In our team, we have initiated an effective communication channel among the team members. It helped me as a team leader in effectively coordinating with the team members and managing the issues and grievances of the team members in time (Tsay and Brady 2012). In our team we have initiated a process of conducting a live meeting among the team members once a week. It helped us in evaluating the job being done by the individual team members in a single week along with identifying the areas of improvement. In addition, we are being connected through the use of various electronic mediums such as mobiles, Skype and social media. It helped us in communicating with all the members at any point of time. I being the team leader initiated the process of garnering feedback from the team members in every week (Dumitrescu, Cetina and Pentescu 2012). It helped me in determining the shortcomings of mine in managing the team effectively. Thus, it acted as one of the key sources of determining factors to enhance the effectiveness of the team management. Recommendations By leading and managing the team in accomplishing the given task, I have gained various diversified ideas and knowledge, which can be further used to enhance the effectiveness of the future teamwork. There are some points that are being identified by me, which may help in enhancing the effectiveness of the teamwork in future. The following sections will discuss about these recommended steps. According to me, effective management of the team starts from the selection of the team members. This is due to the reason that, I have seen in working in the team that if the team members are not being selected according to the requirement of the task, then it will be difficult for the team to effectively work based on mutual cooperation and coordination. Thus, the members should be selected in accordance to the requirement. During the time of selection of the team members, it is also to be considered the cultural aspects, mentality and attitude of the team members. This is due to the reason that differences in culture among the team members caused conflict in the team management. Thus, having team member from similar cultural and social backgrounds should be considered. Time allocation is an important aspect in effective management of team. This is due to the reason that, in our team, all the members cannot able to enhance their relationship with one another due to having less time. People tend to get comfortable with one another after spending a certain time. Thus, it is important to allocate enough time to the team members of the newly formed team. It will help them to understand their co-members effectively and thus the mutual cooperation and coordination will get enhanced among the team members. Conclusion Thus, it can be concluded that in our team work, we have faced various issues in effective management of the team. Key issues identified are the conflict among the members, cultural differences among the members and allocation of minimal time for the teamwork. Various merits such as initiation of effective communication channel and generation of varied and diverse opinions and information are also been observed by me in working in the team. Moreover, knowledge such as how to lead a team and how to create consensus among the team members are being gained by me by working in this team. Based on my gained knowledge, I have stated several recommendations, which will help to enhance the effectiveness of the performance in the future teamwork. Reference Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management practice. Kogan Page Publishers. Dumitrescu, L., Cetin?, I. and Pentescu, A., 2012. Employee feedback-condition for their retention and loyalty. Romanian Journal of Marketing, (3). Gallie, D., Zhou, Y., Felstead, A. and Green, F., 2012. Teamwork, skill development and employee welfare. British Journal of Industrial Relations, 50(1), pp.23-46. Ishikawa, J., 2012. Transformational leadership and gatekeeping leadership: The roles of norm for maintaining consensus and shared leadership in team performance. Asia Pacific Journal of Management, 29(2), pp.265-283. Pieterse, A.N., Van Knippenberg, D. and Van Dierendonck, D., 2013. Cultural diversity and team performance: The role of team member goal orientation. Academy of Management Journal, 56(3), pp.782-804. Plessis, Y.D., 2012. Exploring teamwork paradoxes challenging 21st-century cross-cultural conflict management in a multicultural organizational context. International Journal of Cross Cultural Management, 12(1), pp.49-71. Raes, E., Kyndt, E., Decuyper, S., Van den Bossche, P. and Dochy, F., 2015. An exploratory study of group development and team learning. Human Resource Development Quarterly, 26(1), pp.5-30. Tabassi, A.A., Ramli, M. and Bakar, A.H.A., 2012. Effects of training and motivation practices on teamwork improvement and task efficiency: The case of construction firms. International Journal of Project Management, 30(2), pp.213-224. Tausczik, Y.R. and Pennebaker, J.W., 2013, April. Improving teamwork using real-time language feedback. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 459-468). ACM. Tsay, M. and Brady, M., 2012. A case study of cooperative learning and communication pedagogy: Does working in teams make a difference?. Journal of the Scholarship of Teaching and Learning, 10(2), pp.78-89. Turner, M.E., 2014. Groups at work: Theory and research. Psychology Press. Woehr, D.J., Arciniega, L.M. and Poling, T.L., 2013. Exploring the effects of value diversity on team effectiveness. Journal of Business and Psychology, 28(1), pp.107-121.

Jetblue free essay sample

How is it related to the company’s overall business strategy? With the JetBlue Airways experience, passengers enjoyed free amenities such as watching live satellite TV, listening to XM satellite radio, brand name snacks, coffee and drink. Passengers can also experience paperless ticketing, assigned seating with more legroom. These experiences have helped to streamline JetBlue’s business strategy as being the best customer service in the airline industry. 2.What challenges did David Neeleman and his executive team face in managing the customer experience as the airline grew rapidly? How did they respond to those challenges? The challenges were new airline fleets were behind schedule and installation of the in-flight system was taken longer than expected. In addition to that, the main market route was damage by an active hurricane seasons resulting in flight cancelation and delays. The demand for air travel also fell; the fuel cost increased thus causing JetBlue to suffer a loss in revenue. We will write a custom essay sample on Jetblue or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The responses were to grow revenue by fare increases, using their resources wore effectively and increase service to areas with fewer competitions. Promise was also made to improve workforce productivity through better training, no pay increases and a more extensive use of automation. After the Ice Storm 3What exactly went wrong? Why did it go wrong? Who, or what, is responsible? One of the biggest disasters that happened in JetBlue history took place on Valentine’s Day, February 14, 2007, a high air-traffic day.Caught by a bad winter storm and bad airline planning, JetBlue passengers ended up spending as many as 11 hours trapped on planes on a frozen tarmac in New York. JetBlue thought the weather would break and it would be able to fly, keeping its revenue flowing and its customers happy. Customer service was damaged for JetBlue, as most people were not happy with the long amount of time they were spending on the planes. Even though JetBlue offered refunds and other perks to customers there reputation was still tarnished as passengers compared these long delays as hostage situations.A basic problem was JetBlue’s communication system. The ice storm had left a large portion of the airline’s pilots and flight attendants far from where they needed to be to operate the planes, and JetBlue lacked the trained staff that was needed to find them and tell them where to go. Another problem was the reservation system; the system was so overwhelmed that customers were unable to get through to human agents to check on a flight. 4Did the airline handle the crisis well? Why or why not? What else could JetBlue have done to improve the situation?I believe the situation was handled well, because after the February 14th delays, JetBlue executives developed a passenger Bill of Rights to help deal with the situation if it happens to arise again. The Bill of Rights provides real compensation for delays and cancellations, and it is believed to be stronger, deeper, and much more defined than any other customer commitments you could find in the airline industry. Although there was no way JetBlue could have prevented the cancelled flights due to bad weather, they should have had risk management plan in effect addressing ice storms before this incident occurred.Another solution to the problem would be to park incoming flights near the gate and send a bus out to pick up the passengers. This way they wouldn’t have to wait in the plane until a gate is available or call other airlines and see if they can use there gates if one is available no passenger should wait in an idle airplane for more than an hour. For outgoing flights, the airline should not load the passengers until the weather is clear or air traffic is clear enough to depart. 5. What are the potential negative consequences for JetBlue resulting from the situation?JetBlue’s stocks have dropped; the company spent millions of dollars on passenger funds and vouchers, employee’s overtime and other storm related costs. 6. What do you think of the Customers’ Bill of Rights as a service guarantee? Do you think it will help the company regain customer loyalty? Customer service is the foundation that JetBlue was built on and this Bill of Rights will protect passengers who are suffering from delays caused by unplanned events due to weather, terrorism, and any uncontrolled events not brought by JetBlue Airways. Looking Ahead 7. What further strategic and/or leadership actions should JetBlue take to nsure the company’s viability and future success? JetBlue currently has the lowest per seat operating cost of any competing airline, but they are constantly facing competition from other airlines. The competition is threatening their market share. Jet Blue must implement an aggressive expansion plan. Jet Blue must locate new and untouched markets in order to sustain their plan for expansion; this has the opportunity to increase profits on a great level. Additionally, they will need to ensure that their infrastructure is able to handle the quick growth that they are striving for.An ongoing issue for Jet Blue is the fact that although they are the lowest priced carrier, they also serve the least amount of markets in the industry. The competition is ever increasing and not only from domestic airlines, but from international airlines that are entering the united States market also. For JetBlue to remain a successful company it needs reevaluate its emergency-preparedness plans. Customer satisfaction is one of the primary bases of JetBlue airlines and they should take more emphasis in this area.

The Old Man And The Sea Essays - American Literature, Free Essays

The Old Man And The Sea Essays - American Literature, Free Essays The Old Man And The Sea The Old Man and the Sea is a heroic tale of man's strength pitted against forces he cannot control. It is a story about an old Cuban fisherman and his three-day battle with a giant Marlin. Through the use of three prominent themes; friendship, bravery, and Christianity; the Old Man and the Sea strives to teach important life lessons to the reader while also epitomizing Santiago, the old fisherman, as a Hemingway code hero. The relationship between Santiago and the boy is introduced early in the story. They are unlikely companions; one is old and the other young, yet they share an insuperable amount of respect and loyalty for each other. Santiago does not treat Manolin as a young boy but rather as an equal. Age is not a factor in their relationship. Manolin does not even act as a young boy; he is mature and sensitive to Santiago's feelings. He even offers to disobey his parents and accompany Santiago on his fishing trips. Santiago is viewed as an outcast in his village because he has not caught any fish for more than eighty-four days and is therefore unlucky. Nonetheless Manolin is loyal to Santiago and even when his parents forbid him he wants to help his friend. Their conversations are comfortable, like that of two friends who have known each other for a long time. When they speak it is usually about baseball or fishing, the two things they have most in common. Their favorite team is the Yankees and S antiago never loses faith in them even when the star player, Joe DiMaggio is injured with a heel spur. In this way Santiago not only teaches Manolin about fishing but also about important characteristics such as faith. In the story Santiago's bravery is unsurpassed but it is not until he hooks the great fish that we truly see his valor and perseverance. Through Santiago's actions Hemingway teaches the reader about bravery and tenacity in the face of adversity. He demonstrates that even when all is lost and seems hopeless a faith and willful heart will overcome anything. Santiago had lost his luckiness and therefore the respect of his village. Through the description of his cabin we also suspect that Santiago is a widower. Although Santiago has had many troubles he perseveres. He has faith in Manolin, in the Yankees, in Joe DiMaggio, and most importantly in himself. This is perhaps his greatest attribute because without it he would never have had the strength to persevere and defeat the giant Marlin. Faith is not the only thing that drives his perseverance. Santiago also draws upon his past victories for strength. After he hooks the Marlin he frequently recalls his battle with a native in what he calls the hand game. It is not just an arm wrestling victory for him it is a reminder of his youthful days. His recollections of this event usually proceed a favorite dream of his in which he sees many lions on a peaceful shore. These lions represent him when he is young and strong and could overcome any challenge. Although he is an old man and his body is no longer like it used to be his heart is still great and he eventually defeats the Marlin. Santiago's perseverance and bravery are further illustrated when he tries to fight off the sharks. He was a fisherman all his life and therefore he knows that the fate of his catch is inevitable yet he persists to fight the sharks. The battle between him and the sharks is about principles not a mere fish. Santiago is still a great warrior at hea rt and warriors fight until the end. One of the greatest and most obvious pieces of symbolism in the story is Christianity. From the beginning of the story the reader is shown a unique relationship between Santiago and Manolin. Their relationship parallels that of Christ and his disciples. Manolin is Santiago's disciple and Santiago teaches Manolin about fishing and life. One of the greatest lessons that Santiago gives is that of a simple faith. Have faith in the Yankees my son. This type of faith reflects the basic principles of Christianity. Hemingway's

Definition and Usage of the French Word Enchanté

Definition and Usage of the French Word Enchantà © French has long had an influence on the English language. The two languages  share the same  alphabet  and a number of  true cognates. But, the biggest influence of French on the English language may be the number of words- such  as  enchantà ©- that have been passed from the former to the latter tongue. The French word enchantà © is an adjective, but you are likely to use the term to express delight when meeting someone new. Definitions: Enchantà ©Ã‚  vs. Enchant The word  enchantà © in French means enchanted, delighted, overjoyed, smitten, or bewitched. In English, the word enchant means to influence by charms and incantation, to  bewitch, attract, move deeply, or rouse to ecstatic admiration. The similarities in the French and English terms are clear. The spellings are quite similar, but the pronunciations are a bit different. The word enchantà © is pronounced [a(n) sha(n) tay] in French. Not surprisingly, the English word enchant has an origin dating back centuries, having derived from its sister word  enchantà ©Ã‚  in French. Origin of Enchantà ©Ã‚  and Enchant The  Oxford Living Dictionaries  notes that the modern English term enchant actually comes from  Middle English, the language spoken in England from about 1100 to 1500. Enchant is derived from the late Middle English term meaning to put under a spell and delude. The term was originally spelled incant in Middle English, as in an incantation.​ Before that, the English word derived from the French term, enchanter, which in turn originated from the Latin incantare, meaning in   cantere,  to sing.  The French term  enchanter  is the infinitive form of the word, meaning to enchant, to delight, to be overjoyed, or to bewitch. Examples of  Enchantà © To gain a fuller understanding of  enchantà ©, it may be helpful to see how the term is used in French and translated into English. French Sentence(s) English Translation Je suis enchantà © de cette pià ¨ce. I'm delighted by this play. "Voici mon frà ¨re David.""Enchantà ©." "This is my brother David.""Nice to meet you." Cette forà ªt est enchantà ©e. This forest is enchanted. Note how, in the first two examples,  enchantà ©Ã‚  is translated as delighted or nice (as in delighted to meet you). The word, nice by itself translates as  agrà ©able  in French. The word nice only translates as  enchantà ©Ã‚  in the context of expressing delight or enchantment upon meeting someone. Enchantà © in French Literature The notion of enchantment has a firm grounding in French literature.  Ã‚  William C. Carter,  in his book, Marcel Proust: A Life, said that the famous French novelist always sought to enchant his readers: His intently seductive voice is similar to Walt Whitmans, whose sounds and words constantly seem to urge the reader to lie with him and exchange caresses. This brings you back, then, to the original meaning of the term  enchantà ©, meaning to bewitch or cast a spell on, which certainly makes it an alluring term. So, the next time you are searching for just the right word when you meet someone new, use the term  enchantà ©Ã‚  to show your delight at meeting that person or to cast a spell as you draw in your reader or listener.

Definition and Usage of the French Word Enchanté

Definition and Usage of the French Word Enchantà © French has long had an influence on the English language. The two languages  share the same  alphabet  and a number of  true cognates. But, the biggest influence of French on the English language may be the number of words- such  as  enchantà ©- that have been passed from the former to the latter tongue. The French word enchantà © is an adjective, but you are likely to use the term to express delight when meeting someone new. Definitions: Enchantà ©Ã‚  vs. Enchant The word  enchantà © in French means enchanted, delighted, overjoyed, smitten, or bewitched. In English, the word enchant means to influence by charms and incantation, to  bewitch, attract, move deeply, or rouse to ecstatic admiration. The similarities in the French and English terms are clear. The spellings are quite similar, but the pronunciations are a bit different. The word enchantà © is pronounced [a(n) sha(n) tay] in French. Not surprisingly, the English word enchant has an origin dating back centuries, having derived from its sister word  enchantà ©Ã‚  in French. Origin of Enchantà ©Ã‚  and Enchant The  Oxford Living Dictionaries  notes that the modern English term enchant actually comes from  Middle English, the language spoken in England from about 1100 to 1500. Enchant is derived from the late Middle English term meaning to put under a spell and delude. The term was originally spelled incant in Middle English, as in an incantation.​ Before that, the English word derived from the French term, enchanter, which in turn originated from the Latin incantare, meaning in   cantere,  to sing.  The French term  enchanter  is the infinitive form of the word, meaning to enchant, to delight, to be overjoyed, or to bewitch. Examples of  Enchantà © To gain a fuller understanding of  enchantà ©, it may be helpful to see how the term is used in French and translated into English. French Sentence(s) English Translation Je suis enchantà © de cette pià ¨ce. I'm delighted by this play. "Voici mon frà ¨re David.""Enchantà ©." "This is my brother David.""Nice to meet you." Cette forà ªt est enchantà ©e. This forest is enchanted. Note how, in the first two examples,  enchantà ©Ã‚  is translated as delighted or nice (as in delighted to meet you). The word, nice by itself translates as  agrà ©able  in French. The word nice only translates as  enchantà ©Ã‚  in the context of expressing delight or enchantment upon meeting someone. Enchantà © in French Literature The notion of enchantment has a firm grounding in French literature.  Ã‚  William C. Carter,  in his book, Marcel Proust: A Life, said that the famous French novelist always sought to enchant his readers: His intently seductive voice is similar to Walt Whitmans, whose sounds and words constantly seem to urge the reader to lie with him and exchange caresses. This brings you back, then, to the original meaning of the term  enchantà ©, meaning to bewitch or cast a spell on, which certainly makes it an alluring term. So, the next time you are searching for just the right word when you meet someone new, use the term  enchantà ©Ã‚  to show your delight at meeting that person or to cast a spell as you draw in your reader or listener.

Marketing Strategy Essay Example | Topics and Well Written Essays - 1750 words

Marketing Strategy - Essay Example Marina Bay Sands targeted the ‘Meetings, incentives, conventions and events’ and business travellers as their major markets but the hotel is now aiming at the family and leisure markets as well. The hotel appears to be entirely matching with regard to their products, experience offered and their facilities. For this reason, they appear to be attracting and containing quite distinguishable market segments. Therefore, for future markets, the economic growth and population growth in China implies that China is no longer a huge and poor market. Marina Bay Sands like many other companies should now try to locate and target the most outstanding market for them (Jauhari and Rishi, 2012). This is because previous studies of China economy have not entirely acknowledged the remarkable growth of the middle class. Research done using data from Asia Pacific and MasterCard Worldwide showed that middle class reached 87 million by 2005 from just about zero ten years ago, and is expected to rise to 340 million by 2016. This means that the middle class will occupy the 60 percent of China’s urban households by 2016 which already clocked 39% by 2006. The other markets that constitute notable target include Malaysia, India, Indonesia, Thailand and Vietnam (Cui and Song, 2009:38-41). Over the years brand positioning has also been an essential part of marketing strategy and thus, the hotel industry has accepted and embraced its value in marketing and in particular when there is extensive brand segmentation. Just like several others Marina Bay Sands has developed multiple brands in order to serve multiple market segments (Burkard, 2011). This strategy of segmentation involves the idea that the brand name is a component of the process of illustrating tangibility to what basically appears intangible. This provides a shorthand way of setting up a particular property’s value when a customer is given significant information about the service or product. With resp ect to this, the brand’s quality is based on the awareness of the potential quests, their perception of the quality and the overall satisfaction of the customers. This concept that brand positioning provides added value to both the hotel and quests, is what a reasonable growth of brand positioning relies on. When hotel brand is managed well, the hotel tends to get a rising market share from a corporate strategy point of view. Cai and Hobson (2004) say that a brand can create a distinguishable identity by establishing a given set of promises to its customers where functional features of the products are not considerably differentiated. A personality that a brand creates may be relevant reason for a consumer to select one brand over the other. A brilliant brand personality is likely to make the brand more tangible thus reducing the intangibility associated with the hotel industry. Since there is the idea that brand positioning creates a personality for an intangible unit it is, therefore, related to the consumer emotions. Burkard (2011) explains that these emotional connections to a brand come about in part from the promises mentioned above. This means that the customers rely on brand names so that they can minimise the risk that is associated with unknown brands. Therefore, the hotel’

Events Management Law Essay Example | Topics and Well Written Essays - 2500 words

Events Management Law - Essay Example Also the overall situation while reviewing the terms of the contract. But it would not be wrong to mention that, in this case, the requirements of the audience were not considered during such previous deliberations. The main questions that arise is this: Are the basic needs of the audience, viewed in the light of shows conducted by highly acclaimed and successful divas as the present one, subservient to such demands and is it necessary to bend rules and conduct to suit individual requirements, much to the detriment of common health and safety norms. The laws relating to law of tort could be applied in this particular instance which could hold the organising groups responsible for deficiencies in public services by not providing basic amenities to the viewing public. There are also elements of lack of car or imputed negligence which could become cause for later action. It needs to be reaffirmed that in such events, the onus of proving that standards of care were maintained would lie on the organisers who have take up the responsibility for stage managing this concert. It would be first of all, necessary to take up aspects of health and safety laws since providing for necessary air- conditioning would come primarily under public safety standards. Apparently, there has been a deficiency in service, and audience comprising of around 12,000 people had to endure 90 F heat and resultant health detriment. It is quite possible that the section of audience who have suffered health loss could file suits against event management organisers for reparation of health damages due to exposure to excessive heat and related hazards. The organisers could seek remedies under insurance coverage schemes, or exclusion clause. The main idea behind exclusion clauses is to limit or exempt the extent of liability in the event of any problem relating to performance of agreed contract. The conditions for the enforcement of the exclusion clause